Question 1

How do I book an appointment?

Accepted Answer

In order to book an appointment please book by clicking the link below.
 
Click Here To Book

Question 2

Do I have to come washed and blow dried ?

Accepted Answer

No. Shampoo and condition is included in every service. We just ask that you come detangled or book for take down add-on service

Question 3

Do I need to bring my own hair?

Accepted Answer

We provide braiding hair colors 1b, 2 and 4 . Other browns and commonly used colors are an extra fee. We do not provide weave extensions, crochet or other enhancements. Consult directly with your stylist for unique situations

Question 4

Can I book an appointment after 5 pm?

Accepted Answer

Contact the salon or stylist via phone to discuss availability that you do not see on the booking app.

Question 5

Where are you located?

Accepted Answer

1314A Lees Chapel Rd 
Greensboro NC 27455
*Directly to the right of the Food Lion*

Question 6

How long does it take to process my order?

Accepted Answer

We work to get your orders out as quickly as we can!  We ask that you allow 2-3 business days for your domestic order to be processed before it is shipped.
We are not currently accepting international orders.

Question 7

How long does it take for my order to arrive?

Accepted Answer

Domestic orders are shipping through USPS, which typically takes 4-6 business days from the time your order is placed before it arrives to you!
Please note due to Covid-19 there may be shipping delays that are outside of our control.

Question 8

Can I ship orders to multiple addresses?

Accepted Answer

Customers are currently limited to one mailing address per order.  If you need to ship to multiple individuals, please submit separate orders!

Question 9

Do you accept returns?

Accepted Answer

Due to the nature of our products, and federal health regulations, all Empress Crownz sales are final. We do not offer refunds on any purchases. If you believe that you have received defective merchandise, please contact us immediately. Our products undergo strict quality control processes to ensure that our customers receive the best products available. If you have any questions or concerns please contact us at EmpressCrownz444@gmail.com and we will respond within 24 business hours.  
Due to health and safety requirements, all personal products are FINAL SALE.

Question 10

I received the wrong item!  What do I do?

Accepted Answer

If you received the wrong item, we will correct it as soon as possible.  Email us at EmpressCrownz444@gmail.com and we’ll review the best course of action to resolve the issue.

Frequently asked questions